Policy Sectors

Job Posting

Operations Manager, Indigenous Women’s Resiliency Lodge

Reports to: Chief Executive Officer

Term: Permanent full time

Closing Date: Open until filled

Location: National Capital Region


Indigenous Women’s Resiliency Lodge provides online programming aimed to prevent violence and assist in the path to recovery from violence for First Nations, Metis and Inuit women. By building resiliency and empowering women, they can lead a good life, and fully participate their family, community and Nation.

The Operations Manager will be responsible for the overall programming and operations of the Lodge and the welcoming of First Nations, Metis and Inuit women to the Lodge.


The role of the Operations Manager is a management position. Under the direction of the CEO, the Operations Manager will be responsible for implementing all activities and working collaboratively with the Lodge staff and NWAC team. The Operations Manager has shared responsibility for Human Resources, Operations and budgets for the program and to assist in the expansion of the program across Canada. The Operations Manager is required to be present at the Resiliency Lodge during regular hours as well as oversee any special events such as but not limited to weekend retreats.


  • Ensure participants have a meaningful experience.
  • Ensure all programs are successfully delivered in a culturally appropriate and trauma informed manner.
  • Ensure budgets are followed.
  • Ensure detailed workplans are in place and followed.
  • Ensure monthly update reports are provided to the CEO.
  • Maintain a professional attitude and behavior when dealing with participants in an efficient and empathic manner online and in-person.
  • Ensure welcoming of participants to workshops whether online or in person.
  • Follow Lodge care policy and procedures.
  • Follow established protocols for staff and participants.
  • Follow strict confidentially rule, Code of Ethics and professionalism at the Lodge.
  • Order of food and supplies as required.
  • Organize and coordinate group events as required.
  • Respond to employee requests and questions.
  • Assist on and prepare correspondence, monthly and end of year reports.
  • Handle complaints.
  • Ensure all appropriate staff training.
  • Ensure all HR Policies and procedure, including Health & Safety, are in place.
  • Follow all policies and protocols respecting property management including inventory, cleanliness and maintenance.
  • Perform other duties as assigned
  • Work collaboratively with the communications department to promote the Lodge program.


  • 10+ years of experience working in not-for-profits, Friendship Centre, crisis centre, shelter or other similar type of organization.
  • Post Secondary Degree in social work, education or other related fields.
  • Experience in not-for-profit’s preferred.


Knowledge and Skills

The employee must demonstrate the following skills:

  • Experience using MS Word, Excel, PowerPoint and e-mail.
  • Strong morals and ethics.
  • Commitment to staff and participant privacy.
  • Effective verbal and written communication skills.
  • Ability to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Ability to effectively organize and prioritize work in order to meet set deadlines in a fast-paced environment.
  • Bilingualism is an asset

Personal Attributes

The Operations Manager must maintain strict confidentiality in performing the duties of Operations Manager. The Operations Manager must also demonstrate the following personal attributes:

  • Empathetic
  • Time Management Skills
  • Problem Solving
  • Accountability and Dependability
  • Decision making and Judgement
  • Ethics and Integrity
  • Planning and Organizing
  • Communication
  • Team Work
  • Crisis management
  • Risk management
  • Culturally sensitive


  • Ability to attend and conduct presentations.

Preference will be given to applicants of Indigenous ancestry.

(Section 18 of the Human Rights Code of Ontario)

Please self-identify.

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.

Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance.

Posting Details

Company NWAC
Location NCR
Term Permanent, Full Time
Posted Jan 23, 2023