Policy Sectors

Job Posting

Manager of Volunteers

Reports to: CEO

Closing Date: Open until filled

Salary: $40,000.00-$50,000.00 per year


The Manager of Volunteers, under the direction of the CEO, will be responsible for managing all NWAC volunteers. The Manager of Volunteer will oversee the delivery of the Volunteer services and programs which may include the recruitment, orientation, training, deployment, and recognition of volunteers. The Manager of Volunteers will lead, grow and expand our volunteers’ programs and initiatives.


The individual will be responsible for overseeing all volunteers, promoting a culture of volunteerism and assessing the need for volunteers’ programs. The Manager of Volunteers is responsible and accountable for developing, implementing, managing, and evaluating Volunteer resources and programs etc. The incumbent will collaborate with other Managers, Staff, Stakeholders and support to a variety of program and service initiatives.


  • Manage, lead, direct and assume overall responsibility for all NWAC Volunteers.
  • Source and recruit volunteers and students with diverse backgrounds and experience through various techniques (databases, e-mail, social media etc.)
  • Make sure that principals of diversity, inclusion and innovation are incorporated into the volunteer’s program.
  • Provide mentorship, guidance, support, resources, and tools to a team of direct reports.
  • Cultivate a positive and supportive atmosphere by recognizing volunteers’ efforts and supporting their experiences within organizational operations.
  • Ensures adequate training and orientation is provided to volunteers.
  • Be available as a resource to volunteers.
  • Plan and implements volunteer recognition events.
  • Maintain accurate and up-to-date records of volunteer and statistics.
  • Develop and carry out ongoing volunteer relations and program evaluation to ensure volunteer feedback and satisfaction with program.
  • Perform all other duties as assigned or needed.

Supervisory Responsibilities

  • Directly supervises NWAC Volunteers. Carries out supervisory responsibilities in accordance with the Organization’s policies, training programs, and applicable laws.
  • Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining volunteers; addressing complaints and resolving problems.
  • Monitor work quality of volunteers, train as needed.

Education and Experience

Bachelor's degree in Social Sciences, Education, or a certificate program in volunteer management from a recognized community college program supplemented by five (5) to seven (7) years' recent, related experience including three (3) years in a management role or leadership role or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

Demonstrated ability to develop, implement and evaluate volunteer programs and services within a large organization.

The employee must demonstrate the following skills:

  • Highly motivated and able to work independently.
  • Knowledge of local, provincial, and federal workplace compliance regulations, ordinances, and legislation.
  • Must be able to schedule and prioritize work for self and volunteers.
  • Must have the ability to motivate personnel to ensure they work productively, cooperatively and with a sense of satisfaction in their work.
  • Ability to comprehend and communicate detailed instructions orally and in writing.
  • Ability to multi-task and establish priorities.
  • Strong communication and problem-solving skills.
  • Possess a valid driver's license.
  • Able to create alternative solutions to problems.
  • Excellent time management and project management skills.
  • High level of sound and independent judgement and reasoning.
  • Ability to interpret and implement organization policies and procedures.
  • Demonstrated ability to exercise necessary cost control measures.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Working knowledge of Microsoft computer software (e.g. Excel, Word, etc.) and email.
  • First Aid skills and/or certificates are considered assets.

Personal Attributes

The Manager of Volunteers must maintain strict confidentiality in performing their duties and they must also demonstrate the following personal attributes:

  • Client Service Focus
  • Excellent Communication
  • Quality Orientation
  • Time Management; able to juggle a lot of activities at the one time and manage ongoing deadlines
  • Adaptability/Flexibility
  • Decision Making and Judgement
  • Planning and Organizing
  • Problem Solving
  • Result Focus
  • Strong team player
  • Accountability and Dependability
  • Ethics and Integrity
  • Mediating and Negotiating


NWAC, endeavors to provide a clean, safe and secure workplace with various support mechanisms and operational flexibility. The following list describes assumptions about working conditions:

  • Must be willing to be on-call and work evenings and weekends as appropriate depending on business volumes and events.
  • Hazards associated with the trade.
  • Work both indoors and outdoors.
  • May be exposed to construction site.


  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program
  • Work from home


  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Preference will be given to applicants of Indigenous ancestry.

(Section 18 of the Human Rights Code of Ontario)

Please self-identify.

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.

Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance.

Please submit resume and covering letter to: apply@nwac.ca

Posting Details

Company NWAC
Location Hybrid / Remote
Term Permanent, Full Time
Posted Feb 27, 2023